Cancellation and refund

1. Cancellation of Orders

1.1. You have the right to cancel your order within 24 hours of placing it, provided that the order has not been shipped or processed. To cancel your order, please contact our customer support team at [Customer Support Contact Information].

1.2. After the specified cancellation period has passed, we cannot guarantee that your order can be canceled. However, you may still be eligible for a return and refund as outlined in our Refund Policy (Section 2).

2. Refund Policy

2.1. We want you to be satisfied with your purchase from Royyed. If for any reason you are not completely happy with your order, you may be eligible for a refund, subject to the following conditions:

2.2. Returns: To initiate a return, please contact our customer support team at royyd29@gmail.com within same days of receiving your order. Returns requested after this period may not be accepted.

2.3. Condition of Items: Items must be returned in their original condition, unworn, unwashed, and with all tags and packaging intact. We reserve the right to refuse returns that do not meet these criteria.

2.4. Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable and insured shipping method to ensure your return is received by us.

2.5. Refund Process: Once your returned items are received and inspected, we will process your refund within [X] business days. Refunds will be issued in the same form as the original payment method.

2.6. Refund Amount: Refunds will typically include the price of the returned item(s) and any applicable taxes. Shipping and handling fees are non-refundable.

2.7. Exchanges: We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund (according to the terms in this policy) and place a new order for the desired item.

3. Contact Us

If you have any questions or concerns about our Cancellation and Refund Policy, please contact us at royyd29@gmail.com.